2023 Intermediate fixes & updates

Microsoft 365 App Status: A new page that shows you not which API's are having problems, but what apps and functionalities are showing a degraded user experience. By giving you insight into the affected features and platforms, it's easier to determine if users need to be informed and if something is going on that requires attention.

Microsoft Health Status: Redesigned details page for running incidents to make easier to see the updates

User Experience page received two new tabs Teams Call information & Device Information

The top section for the User Experience tab has been rearranged to show information about the user and location as the device information is now depicted on a separate tab.

Anew color scheme and other navigation enhancements have been implemented to make navigation more visible

 Datetime format and locale now match with the Grafana setting

A new report was added to show Outage information with the option to export a list of affected users.

A new report was added under the MS Teams section to open a report showing information about the OS & Teams versions running on devices equipped with our agent. The report can be used to get insights into version distribution and allows for pivoting the data.

Device Hardware Report:  The column DeviceType had a trim function that would only allow the first 19 characters to be visible. This has been altered to show up to 128 characters.

Environment status: The ISP list is now clickable. When clicked they will show the performance of the various workloads for the specific ISP. Note! Only the 6 ISP's with the most users at that moment are shown. In small organizations these subset numbers might be skewed if less than 100 users use the ISP.

Call List: Two columns were added showing the overall call quality for the call and a list of icons for the users. On mouse over the names can be seen and the column can also be used to filter for specific users. 

Call List: The Duration column was aligned right for better understanding

Call Quality Debug Level: A new section was added with two preview features:

1.  A Sankey diagram depicting the relevant duration of particular problems like audio, video or other issues occurring for users in either the upload or download streams.

2.  A table containing users with problems and the metrics that should be looked at for those users

Real Time Call Data - Details: We added a RAM usage graph and redesigned the CPU graph to a heatmap showing the top processes as well as a "Possible OS drivers" and "Other Processes" category. 

The 'crosshair' feature that allows you to mouse over one graph and will show an indication line now also works with the CPU and RAM graphs

Real Time Call Data - Details: Changes like a change in WiFi network, codec or audio/video device used during calls are now highlighted. Both as text indicators at the top of each section as well as indicators in each graph. Move over with your mouse to see the change.