The MTR report button on the Home page will be fully hidden (previously visible but locked) if the organization does not have a MTR license

The App Status page is no longer in preview mode and is now fully part of the product (removed preview indicator)

On the User Search page, we now show the type of license that was assigned for the user (assigned license determines what monitoring information is collected and displayed)

The option to filter by Focus Group on the User Search page has been removed

On the TrueDEM Agent Status an indicator was added to show the page is loading

A new report was added to the TrueDEM Agent Status page under the deployment section called " Track deployment by Machine". This report allows you to search for a monitored device by name to see the deployment status of the TrueDEM agent and the history of updates. The overview allows for pivot table analyses

Removed obsolete "Agent Version Upgrade" report link (replace by new Track Deployent by Machine) report

Links from the TrueDEM Agent Status page now open the User Experience page instead of User Details

The user's license tier and assignment date of that license are now visible on the User Experience page

User details previously listed at the top are now shown on the User Details tab and also visible by clicking on the (i)  icon behind the users name in the header. The button to go to the User Details page was moved to the user Details tab.

On the Connectivity Journey tab of the User Experience, the warning text associated with the alert icon has been changed to "Certain Segments/Portions of the scan cannot be verified". Previous text suggested that the whole scan was incomplete, this is not the case, only parts of the journey cannot be verified.

On the Connectivity Journey tab of the User Experience the user can choose between Teams and Outlook to see the scan list for. Before only Teams scans were shown.

Previously, the Connectivity Journey tab on the User Experience page allowed you to see scans up to three weeks old. You can now see scans up to 90 days old

If opening the User Experience page results in an error, an error message will be shown to indicate it. Previously it would keep showing a 'Loading' message.

The navigation on the User Experience page (breadcrumb) will remain visibe at the top of the page (sticky) even when the user scrolls down.

Tables shown on the User Experience will use all available screen space.

Real Time Call Data - Details page: The following new information has been added to the header section: Teams version

Real Time Call Data - Details page: The following new information has been added to the Network section:

1. "Inbound/Outbound Network Util %"

2. "Wifi Network and Access Point used (SSID/BSSID)"  -> Shows to which  wifi network and access point the user was connected during  the call and  if changes occurred.

Real Time Call Data - Details page: Under the Application section section the "Total CPU in %" graph now also includes an indicator for the priviliged CPU utilization as well

Real Time Call Data - Details page: The following new information has been added to the Audio Details Section:

1. "Audio Devices used" > Shows you which (third party) microphone & speakers were used during which part of the call

Real Time Call Data - Details page: The following new information has been added to the Video Details section:

1. "Video device used" -> Shows you which (third party) video device was used during which part of the call

2. "Video Send Bitrate"

3. "Video Receive Bitrate"

4. "Video Receive Loss Rates"

5. "Video Encoder Pauses"

Real Time Call Data - Details page: The following new information has been added to the Screensharing Details section:

1. "Does ScreenSharing transmission lags?"

2. "Screensharing Encoder Pauses"

Real Time Call Data - Details page: The Raw Call Data table at the bottom  now uses a new table design that allows for better and improved filtering, sorting, searching and exporting.

The User Insights tab on User Experience has been updated to show an interactive timeline for the most crucial elements of Network, Device and Call insights. Allowing administrators immediate insights into network connectivity, device performance, updates and other factors that can the impact user experience as well as making potential interaction of these with bad calls visible.

The Event time line by default shows information for the last 7 days but users can zoom in and out (max 3 weeks) for more or less details as well as change the granularity of indicators from 15 minutes to one hour.

Microsoft Health Status: Redesigned details page for running incidents to make easier to see the updates

User Experience page received two new tabs Teams Call information & Device Information

The top section for the User Experience tab has been rearranged to show information about the user and location as the device information is now depicted on a separate tab.

Anew color scheme and other navigation enhancements have been implemented to make navigation more visible

 Datetime format and locale now match with the Grafana setting

A new report was added to show Outage information with the option to export a list of affected users.

A new report was added under the MS Teams section to open a report showing information about the OS & Teams versions running on devices equipped with our agent. The report can be used to get insights into version distribution and allows for pivoting the data.

Device Hardware Report:  The column DeviceType had a trim function that would only allow the first 19 characters to be visible. This has been altered to show up to 128 characters.

Environment status: The ISP list is now clickable. When clicked they will show the performance of the various workloads for the specific ISP. Note! Only the 6 ISP's with the most users at that moment are shown. In small organizations these subset numbers might be skewed if less than 100 users use the ISP.

Call List: Two columns were added showing the overall call quality for the call and a list of icons for the users. On mouse over the names can be seen and the column can also be used to filter for specific users. 

Call List: The Duration column was aligned right for better understanding

Call Quality Debug Level: A new section was added with two preview features:

1.  A Sankey diagram depicting the relevant duration of particular problems like audio, video or other issues occurring for users in either the upload or download streams.

2.  A table containing users with problems and the metrics that should be looked at for those users

Real Time Call Data - Details: We added a RAM usage graph and redesigned the CPU graph to a heatmap showing the top processes as well as a "Possible OS drivers" and "Other Processes" category. 

The 'crosshair' feature that allows you to mouse over one graph and will show an indication line now also works with the CPU and RAM graphs

Real Time Call Data - Details: Changes like a change in WiFi network, codec or audio/video device used during calls are now highlighted. Both as text indicators at the top of each section as well as indicators in each graph. Move over with your mouse to see the change.

The new Real Time call page now can now also be opened from the user search page and fully replaces the previous page

User Details: Call List table now uses Real Time data for CPU & Memory usage

User Details: Through the button in the top right you now have direct links to detailed user reports which will open directly for the right user & device 

Agent Support page is renamed to TrueDEM Agent Status

Teams Version History & CPU  graph fixed by using real time data

Several old dashboards were moved to the Legacy folder and will in time be removed. These are obsolete or will be replaced soon

New Monitored services were added to the Environment Health status page. These include:

• Delve
• Forms
• Lists
• OneDrive
• OneNote
• Planner
• ToDo
• Yammer

Click on any of the services to see the status of monitored elements.

Fix on  Call Quality Debug Level page  to avoid Errors on the User Details page. The open User Details drill down link will now only appear if  a pguid is available meaning that it will only show a link to the user details if the users device contains an EPM agent. 

The default homepage will from now on open the AppPlugin whenever you login to TrueDEM Portal or click the Grafana logo in the left bar

We added two new graphs on the User Details page in the Users' Network section to show Network traffic - Sent kbits /Sec & Network Traffic - Received kbits/Sec. These are also based on streaming metrics data.

we added a table in the Teams Call Expanded Details section on the user details page to show 'Teams Voice Endpoint Latency' that shows you which endpoints are performing best or worst.

Remove empty lines in Hardware report

Routing map: We enhanced and added maps for all three tested workloads (Teams, Presence, Outlook). This changes the layout for the page but also now gives you the option to see the different routes your data is taking for different workloads

On the Corporate Network Call Quality Report (Reports folder) Microsoft was removed as an ISP as it was confusing and could lead to inaccurate conclusions.

Fixed several errors that could cause red errors in certain dashboards

Fixed a problem on the call list where sometimes calls were shown more than once.

Interface improvements for consistency

Removed obsolete graph panels on the Microsoft Services dashboard

The New portal homepage is now dynamic. Meaning that we can  release new pages to customers more quickly (this will happen soon!)

We removed some icons from links and show only an icon if we open that link outside the current tab ('jump out')

Improved ISP Overview page renders the ISP Overview by ASN page obsolete. The obsolete page was archived

The Real Time Metrics page showing metrics during calls now shows pre-loaded historical data from earlier in the call

The number of "failures to connect" and "mid-call drops" on the Tenantwide Overview page was corrected as it showed incorrect values in certain cases.