This feature requires the OfficeExpert TrueDEM Advanced for Microsoft Teams license
The Microsoft Teams button gives access to various reports focusing on Microsoft Teams and Call analytics.
Reports:
- Microsoft Teams Versions: An overview in which you can see which versions of Microsoft Teams are being used by your users. Using the table and pivot options on the right side of the table, you can do further anaylsis over roll out across device types and configurations.
- Tenantwide Overview: An overview of calls metrics like total calls for your organization, type and quality as well as insights into ISP call performance and insights into the most occurring types of issues with calls.
- Network Call Quality: Shows the Call quality per ISP and per subnet (if provided). To get the subnet information included, contact panagenda support about the procedure.
- Direct Routing Report: Provides insight into the direct routing connections and concurrency on trunks. To see details for a specific country or trunk, simply click on the entry to see more details.
- EV Util & Cost Optimization: Report to give you insight into the license utilization of Enterprise Voice licenses. Additional sub reports can be accessed using the "Related" links in the right upper corner.
