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2023

Week 39

Type

Description

New

User details: The user details page has been restructured. At the top we now show you key events (blue) and alerts (red) that took place during the selected period for: device (CPU/RAM), networking (changes in network and wifi used), applications (installations, removals & updates) and Teams (consecutive problems with audio, video and screen sharing). This allows you to see what key events are taking place at and around the time problems occur.

New

User Details: Under the section Networking TrueDEM now shows you a visual representation of the users connectivity journey when using Teams. From device, local network (including wifi), ISPs and Microsoft network. This allows you to see the route the user is taking as well the hops and time needed to make the connection. For more details, you can click on an ISP to see the overall information for that ISP and the users currently using it.

Fix

Outage Report: The percentage of users affected showed in certain cases the wrong percentage. this could even result in percentage over 100%. This has been corrected.

Improvement

Outage Report: The list of incidents on which reports are generated has been extended


Improvement

User Details: The section Applications has been extended. Apart from the list with recently installed, updated and removed applications, it now also contains a full list of applications installed in the device.

Improvement

User Details: The Media Relay and Teams Versions and CPU utilization sections have been moved into the Teams Call Expanded Detail section.

Preview

a new Live Teams Call Status report was added to the Microsoft Teams section (button on home). This report shows details about all ongoing calls in relation the networks they are being taken on. Apart from overall numbers on the number of calls, participants and bad/vs good calls, this report also show the situation per managed network. The networks are shown that have users in calls. A separate entry is for "Unmanaged networks". This is the aggregated list of monitored users connecting from other than managed networks (for instance home wifi). 

  1. Clicking through on a network shows details about the (monitored) users in those networks currently in calls, as well as a graphical representation of the most currently occurring consecutive problems in that user group. This will help you identify if there are major problems on a specific network or if the problems seem to be more end-user-device (RAM/CPU) related.
  2. Clicking through on an individual user from the list of users in a network will take you to the Call detail page for that user/call which is shown in real time as the call progresses (automatically updating)

Improvement

update of the Grafana platform to version 9.5.9

Note! This update contains changes to the interface of Grafana and means that the sidebar of Grafana has been removed. to access the OfficeExpert TrueDEM homepage, simply click the Grafana logo in the top left corner, or open the Home toggle menu in the right upper corner (below the Grafana logo) and select apps - panagenda OfficeExpert TrueDEM 

Week 31

Type

Description

New

Microsoft 365 App Status: A new page that shows you not which API's are having problems, but what apps and functionalities are showing a degraded user experience. By giving you insight into the affected features and platforms, it's easier to determine if users need to be informed and if something is going on that requires attention.

Improvement

Microsoft Outage Report: performance improvements

Fix

Due to a change in Microsofts data representation, it could happen that in certain cases users who did have an agent were not showing as having any data. This has been addressed and all users with agents should be visible again at all times

Improvement

Minor fix on the Teams Version list

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