Page History
2024
Week 22
Type | Description |
| New | The User Insights tab on User Experience has been updated to show an interactive timeline for the most crucial elements of Network, Device and Call insights. Allowing administrators immediate insights into network connectivity, device performance, updates and other factors that can the impact user experience as well as making potential interaction of these with bad calls visible. The Event time line by default shows information for the last 7 days but users can zoom in and out (max 3 weeks) for more or less details as well as change the granularity of indicators from 15 minutes to one hour. |
| New | We've added a Participant Count graph depicting the number of people in a call and how it develops during the call on the 'Real Time Call Data - Details' page. |
| New | Additionally, a list of TrueDEM monitored users was added to the 'Real Time Call Data - Details' page to allow you direct links to the call monitoring details of other users in the call. |
| New | The Connectivity Journey tab on the User Experience page has been updated to include also the partial and potentially inaccurate scans in the list. Before these were not included. Partial or potentially inaccurete scans are those where we do not have full end-to-end details or are unable to resolve results. An icon indication is shown if this is the case. |
| New | The Connectivity Journey now shows DNS Server as well on Device Tile |
| New | Added Information on User Details – Teams Call Expanded Detail and Users Network sections, highlighting that this section and certain visuals will be removed in a future release as they are replaced by the information on the User Experience Teams Call tab. |
| Improvement | We continue to improve and updated the help documentation on various pages & graphs as well as in the knowledge base for TrueDEM® Portal. |
| Improvement | Outage Analysis Page & Closed Incidents page: Minor adjustments of the grid for consistency reasons |
| Improvement | On the User Details page (in the header), we now show the type of Microsoft Teams license the user has. Either Standard or Premium. |
| Improvement | We now also show the OfficeExpert TrueDEM Manager version a user has installed on the User Details page (header). |
| Bug Fix | Outage Analysis Page: Fixed bug to show "No Data to Show" in case no data is available |
Week 7
Type | Description |
| New | Microsoft Health page: A link was added to show you a fully exportable list of all recently closed incidents and advisories. Incidents and advisories shown in this list are those that occurred in the last 30 days and are relevant to the Microsoft tenant. |
| New | User Search page: The user search page now remembers the users you've recently interacted with and shows them as "Recently visited" items by default even before you have to do a search. Items on the recently visited page are personal and can be removed individually ('x' in the last column) or collectively "x Clear history" option in right upper corner. This feature allows you to quickly return to the user's you are currently or often interacting with. |
| New | User Search page: An option was added below the search field to only include search results for users with the OfficeExpert agent installed. This feature allows you to eliminate finding results for whom now TrueDEM data is available because they do not have the agent installed. For example: System accounts, test accounts, etc. This feature is activated by default but can be deactivated to include those results if wanted. |
| New | User Search page: A secondary option was added to only include "Focus Group" users. This feature allows organizations to search specifically for users specified by the organization as belonging to the focus group. More information about this feature can be found here: https://panagenda.com/kbase/display/OE/How+to+use+the+Focus+Group |
| Improvement | User Search page: The requirement to enter at least 3 characters in the search box has been removed |
| Improvement | We've added a link on the User Details page that allows you to switch to the user's User Experience page. |
| New | Real Time Call Data Details page: An indicator was added to the top of the page to indicate if the call represented is an ongoing call or has ended. This is important when the call is opened from the Live Teams call overview and can be ongoing. |
| Improvement | Real Time Call Data Details page: We've streamlined and optimized the top section where general info is shown about the equipment and codec used during the call |
| Improvement | Real Time Call Data Details page: adjusted the coloring for the audio, video & screensharing diagram |
| New | Real Time Call Data - Details page: A new section was added with a table containing the raw call data at the bottom of the Real Time Call Data Details page. To identify the exact changes and also to allow the customer to export the data for further analysis. |
| Improvement | User Search page: The link to "Call list" is only shown from now on if the user has the OfficeExpert TrueDEM agent installed and there is call data to be shown. |
| Improvement | The obsolete column was hidden from The User Search page. |
| Improvement | A column called 'Type' was added to the Microsoft Teams Version report to indicate if the Teams client is the classic Teams or new Teams client |
| Bug fix | The Microsoft Teams Version reports now also includes the Microsoft Teams v2 versions |
| Improvement | TrueDEM Agent Status page: The indicator that shows Active Agents was changed to show the active agents seen in the last 21 instead of last 10 days. |
| New | TrueDEM Agent Status page: A bar chart was added to show the distribution of installed OfficeExpert TrueDEM Agent Manager versions. To see a table of the users having the installed version, click on the bar. This table can also be exported |
| Bug fix | User Search page: Corrected an issue where the information text to indicate that we only showed the first 50 search results did not appear in certain cases. |
| Bug fix | We've made several small textual changes to clarify where we talk about the OfficeExpert TrueDEM agent |
| Preview | Help pages: We've started including context specific help pages on several of the interfaces and will continue expanding them in the coming weeks. |
Week 4
Type | Description |
| Bug fix | Fix timezone issue in Connectivity Journey on User Experience |
| Bug fix | Teams Call List on User Experience shows now "No Rows To Show" if no call exists |
Week 3
Type | Description |
| New | On the User Experience page a new tab was added called "Connectivity Journey". Through this tab you can see the exact connectivity journey (hops) a user took to connect to the Microsoft Teams cloud during the day. By clicking on a scan line, you get the details consisting of information about the users local IP, local Wifi/network connection, their ISP (first & last) and connection to Microsoft Teams as well as a list of all the hops in between. |
| Improvement | On User Details: The "Teams Version History and CPU Utilization" table will now also mention the Teams v2 version numbers |
| Improvement | On User Details: ISPs Identified for this user panel has now a the option to click through to Final ISP details |
| Improvement | The "Preview" indicator on tiles were moved to prevent accidentally clicking on them instead of the tile |
| Improvement | User Experience is no longer in Preview status |
| Improvement | On User Experience, the data is no longer limited to 7 days but now shows up to 21 days of data and is configurable through the date/time picker |
2023
Week 50
Type | Description |
| New | New Call List: The Call list has been improved by combining insights and data about the call, the call quality for the user as well as the call quality for the other participants. Making it a robust and strong insight into what the call quality is for any user in your organization! To see further details about a call quality for the participant or other participants, simply hover over the icons that indicate problems or click on the call to get to the call details. |
| New | If the user is in a call, a purple button will appear at the top of the call list on the User Experience page and allow you to switch immediately to the Real Time Call data - Details for that user & call as it is going on. This means that you now can see full call details even if the call is still ongoing. Note! There is a processing delay of 3-5 minutes before the data is visible. The streaming metrics page is still available if you want to see the near real time values but keep in mind that the Real Time Call Data - Details page has a lot more data to show |
| Improvement | New format of the Real Time Call data - Details page:This page has been changed and improved to highlight potential problems during the call. Changes:
Between these two graphs, you will be able to see the type of issues occuring for the user and whether it was momentary or consecutively having an impact. |
| Improvement | In order to make the navigation more logical, the call list was moved into the User Experience page and combined with the call metrics already there. |
| Bug fix | The call metrics page was streamlined and certain obsolete graphs were removed. |
| Improvement | On the Call Live Details there is now a link available to the Streaming metrics page to quickly move between them |
| Improvement | The Changes indicators on the Real Time Call data - Details page were moved to the top to make it more clear what happened during the call |
| Improvement | The "Open list" link that will take you to see the calls was changed to point at the new call list on the User Experience page. In future this link will be removed |
| Improvement | The User Experience page now gives you a time/date selector to indicate the period for which you want to see calls and call metrics. The default is 7 days but this can be increased up to 21 days or any specific range within that period. |
| Improvement | On the Real time Call Data - Details page in the Video section: Reorder Video Packets is no longer a cumulative curve |
| Improvement | On the Real Time Call Data - Details page in the Screen sharing section: Reorder screen sharing packets is no longer a cumulative curve |
| New | On the Real time Call Data - Details page in the Screen sharing section: Two new charts:
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| Bug fix | On the User Details page: Removed Media Relay list & geo map due to Microsoft changing the information |
| Improvement | On the User Details page: Moved down the Teams version table to below the call list |
| Bug fix | On the User Details page: Bug fix on the connectivity journey (user details) where a connection of 100mb was shown instead of 1gb. |
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