Page History
2024
Week 22
Type | Description |
| New | The User Insights tab on User Experience has been updated to show an interactive timeline for the most crucial elements of Network, Device and Call insights. Allowing administrators immediate insights into network connectivity, device performance, updates and other factors that can the impact user experience as well as making potential interaction of these with bad calls visible. The Event time line by default shows information for the last 7 days but users can zoom in and out (max 3 weeks) for more or less details as well as change the granularity of indicators from 15 minutes to one hour. |
| New | We've added a Participant Count graph depicting the number of people in a call and how it develops during the call on the 'Real Time Call Data - Details' page. |
| New | Additionally, a list of TrueDEM monitored users was added to the 'Real Time Call Data - Details' page to allow you direct links to the call monitoring details of other users in the call. |
| Bug Fix | Outage Analysis Page: Fixed bug to show "No Data to Show" in case no data is available |
| New | The Connectivity Journey tab on the User Experience page has been updated to include also the partial and potentially inaccurate scans in the list. Before these were not included. Partial or potentially inaccurete scans are those where we do not have full end-to-end details or are unable to resolve results. An icon indication is shown if this is the case. |
| New | The Connectivity Journey now shows DNS Server as well on Device Tile |
| Improvement | We continue to improve and updated the help documentation on various pages & graphs as well as in the knowledge base for TrueDEM® Portal. |
| Improvement | Outage Analysis Page & Closed Incidents page: Minor adjustments of the grid for consistency reasons |
| New | Added Information on User Details – Teams Call Expanded Detail and Users Network sections, highlighting that this section and certain visuals will be removed in a future release as they are replaced by the information on the User Experience Teams Call tab. |
| Improvement | On the User Details page (in the header), we now show the type of Microsoft Teams license the user has. Either Standard or Premium. |
| Improvement | We now also show the OfficeExpert TrueDEM Manager version a user has installed on the User Details page (header). |
| New | M365 Core Scan adjustments due to Microsoft Outlook REST API deprecation. |
Week 7
Type | Description |
| New | Microsoft Health page: A link was added to show you a fully exportable list of all recently closed incidents and advisories. Incidents and advisories shown in this list are those that occurred in the last 30 days and are relevant to the Microsoft tenant. |
| New | User Search page: The user search page now remembers the users you've recently interacted with and shows them as "Recently visited" items by default even before you have to do a search. Items on the recently visited page are personal and can be removed individually ('x' in the last column) or collectively "x Clear history" option in right upper corner. This feature allows you to quickly return to the user's you are currently or often interacting with. |
| New | User Search page: An option was added below the search field to only include search results for users with the OfficeExpert agent installed. This feature allows you to eliminate finding results for whom now TrueDEM data is available because they do not have the agent installed. For example: System accounts, test accounts, etc. This feature is activated by default but can be deactivated to include those results if wanted. |
| New | User Search page: A secondary option was added to only include "Focus Group" users. This feature allows organizations to search specifically for users specified by the organization as belonging to the focus group. More information about this feature can be found here: https://panagenda.com/kbase/display/OE/How+to+use+the+Focus+Group |
| Improvement | User Search page: The requirement to enter at least 3 characters in the search box has been removed |
| Improvement | We've added a link on the User Details page that allows you to switch to the user's User Experience page. |
| New | Real Time Call Data Details page: An indicator was added to the top of the page to indicate if the call represented is an ongoing call or has ended. This is important when the call is opened from the Live Teams call overview and can be ongoing. |
| Improvement | Real Time Call Data Details page: We've streamlined and optimized the top section where general info is shown about the equipment and codec used during the call |
| Improvement | Real Time Call Data Details page: adjusted the coloring for the audio, video & screensharing diagram |
| New | Real Time Call Data - Details page: A new section was added with a table containing the raw call data at the bottom of the Real Time Call Data Details page. To identify the exact changes and also to allow the customer to export the data for further analysis. |
| Improvement | User Search page: The link to "Call list" is only shown from now on if the user has the OfficeExpert TrueDEM agent installed and there is call data to be shown. |
| Improvement | The obsolete column was hidden from The User Search page. |
| Improvement | A column called 'Type' was added to the Microsoft Teams Version report to indicate if the Teams client is the classic Teams or new Teams client |
| Bug fix | The Microsoft Teams Version reports now also includes the Microsoft Teams v2 versions |
| Improvement | TrueDEM Agent Status page: The indicator that shows Active Agents was changed to show the active agents seen in the last 21 instead of last 10 days. |
| New | TrueDEM Agent Status page: A bar chart was added to show the distribution of installed OfficeExpert TrueDEM Agent Manager versions. To see a table of the users having the installed version, click on the bar. This table can also be exported |
| Bug fix | User Search page: Corrected an issue where the information text to indicate that we only showed the first 50 search results did not appear in certain cases. |
| Bug fix | We've made several small textual changes to clarify where we talk about the OfficeExpert TrueDEM agent |
| Preview | Help pages: We've started including context specific help pages on several of the interfaces and will continue expanding them in the coming weeks. |
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