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2024

Week 3

Type

Description

NewOn the User Experience page a new tab was added called "Connectivity Journey". Through this tab you can see the exact connectivity journey (hops) a user took to connect to the Microsoft Teams cloud during the day. By clicking on a scan line, you get the details consisting of information about the users local IP, local Wifi/network connection, their ISP (first & last) and connection to Microsoft Teams as well as a list of all the hops in between.
ImprovementOn User Details: The "Teams Version History and CPU Utilization" table will now also mention the Teams v2 version numbers
ImprovementOn User Details: ISPs Identified for this user panel has now a the option to click through to Final ISP details
ImprovementThe "Preview" indicator on tiles were moved to prevent accidentally clicking on them instead of the tile
ImprovementUser Experience is no longer in Preview status

2023

Week 50

Type

Description

New

New Call List: The Call list has  been improved by combining insights and data about the call, the call quality  for the user as well as the call quality for the other participants.

Making it a robust and strong insight into what the call quality is for any user in your organization!

To see further details about a call quality for the participant or other participants, simply hover over the icons that indicate problems or click on the call to get to the call details.

New

If the user is in a call, a purple button will appear at the top of the call list on the User Experience page and allow you to switch immediately to the Real Time Call data - Details for that user & call as it is going on. This means that you now can see full call details even if the call is still ongoing.

Note! There is a processing delay of 3-5 minutes before the data is visible. The streaming metrics page is still available if you want to see the near real time values but keep in mind that the Real Time Call Data - Details page has a lot more data to show

Improvement

New format of the Real Time Call data - Details page:This page has been changed and improved to highlight potential problems during the call.

Changes:

  1. A graph was added to the top of the Call details page showing the distribution of detected issues and problems. Each measurement refers to a 30 seconds  block in which this problem was  detected. Multiple problems can occur within the same block.
  2. A timeline was added to show when consecutive problems with Audio, Video or Screen sharing are occuring. A Concurrent issue is when the issue persists for periods longer than one 30 second block.

Between these two graphs, you will be able to see the type of issues occuring for the user and whether it was momentary or consecutively having an impact.

ImprovementIn order to make the navigation more logical, the call list was  moved into the User Experience page and combined with the call metrics already there.
Bug fixThe call metrics page was streamlined and certain obsolete graphs were removed.
ImprovementOn the Call Live Details there is now a link available to the Streaming metrics page to quickly move between them
ImprovementThe Changes indicators on the Real Time Call data - Details page were moved to the top to make it more clear what happened during the call
ImprovementThe "Open list" link that will take you to see the calls was changed to point at the new call list on the User Experience page. In future this link will be removed
ImprovementThe User Experience page now gives you a time/date selector to indicate the period for which you want to see calls and call metrics. The default is 7 days but this can be increased up to 21 days or any specific range within that period.
Improvement

On the Real time Call Data - Details page in the Video section: Reorder Video Packets is no longer a cumulative curve

Improvement

On the Real Time Call Data - Details page in the Screen sharing section: Reorder screen sharing packets is no longer a cumulative curve

New

On the Real time Call Data - Details page in the Screen sharing section:  Two new charts:  

  • Sharing Rtp Packets sent 
  • received added.
Bug fix

On the User Details page: Removed Media Relay list & geo map due to Microsoft changing the information

Improvement

On the User Details page: Moved down the Teams version table to below the call list

Bug fix

On the User Details page: Bug fix on the connectivity journey (user details) where a connection of 100mb was shown instead of 1gb.

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