Teams Call Quality Troubleshooting
Digital Experience Optimization for Microsoft Teams Calls
Swiftly identify the exact root causes impacting call quality and reduce troubleshooting time from days to minutes.
Fast Troubleshooting for Microsoft Teams Call Quality Issues
Are bad Teams calls impacting your organizations efficiency and organizational success? Do dropped calls, bad connections and garbled audio/video cause unsatisfactory user experience?
There is a better way to improve call quality; an optimized, holistic way using a single product that monitors performance end-to-end, within the user’s context no matter where they are working.
- View the end-to-end journey for Teams voice & video traffic
- Spotlight bottlenecks impacting performance
- See real-time what’s going on for proactive remediation and troubleshooting
Identify the True Problems Causing Call Quality Issues so They Can be Fixed Quickly
Instant Access to Call Quality Analytics
Spotlight Issues Impacting Call Quality
Proactively Identify Network Issues
Faster Teams Call Troubleshooting
Comprehensive end-to-end metrics enable you to swiftly identify the root cause and culprit behind poor Teams and VOIP call experiences. Drill down into individual or selected participant data to rapidly pinpoint and resolve issues such as device problems, application load, ISP connection delays, network routing anomalies, and more.
Participant’s Recent Calls & Experience
Bad Call Analysis
Streaming User Call Analytics
User Routing
Fewer Helpdesk Calls
Real-time, aggregated Teams app and call quality performance data from user endpoints empowers admins to proactively address user experience issues before they escalate to helpdesk tickets.
M365 Apps & Features Performance
Ongoing (Problematic) Calls Across Networks
Status of Ongoing Calls for a Managed Network
Teams Version Rollout Insights
Seamless Remote Worker Experience
In today’s remote work era, IT teams often lack critical visibility. OfficeExpert TrueDEM provides comprehensive end-to-end monitoring to identify performance bottlenecks, ensuring a smooth experience for all users, regardless of location.
Step-by-Step Routing & Latency
Connectivity Timeline
User Routing Efficiency
ISP Performance
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5 Common Causes for Poor Teams Calls
Learn more about 5 common pitfalls that cause Microsoft Teams call quality to suffer and why it’s rarely Microsoft’s fault.
What Customers Say
OfficeExpert provides client telemetry information and combines it with Microsoft CQD and Call Analytics so that all relevant details for troubleshooting are in one place. Helpdesk efforts are very much reduced now and we are using the OfficeExpert insights for a proactive infrastructure optimization.
Björn Bendix | IT Adminstrator Deutsche MTM-Gesellschaft Industrie- u. Wirtschaftsberatung mbH
Pharmac entered the Covid lockdowns with a robust Business Continuity Plan but once all staff began working from home, we realized that staff members’ home Wi-Fi and internet connections presented a major blind spot to troubleshooting performance problems while being the most common cause of them. OfficeExpert gives us granular visibility of those factors plus a wealth of relevant information on laptop performance in a single 'pane of glass'. Our Service Desk team members are grateful for such a comprehensive and intuitive tool.
Alan Woods | Infrastructure Service Manager at Pharmac, NZ
As using Microsoft 365 in the cloud, it is easy to put a fault on Microsoft or network whenever there is an issue occurring because it is difficult to determine where along the path from user to Microsoft service lies the source of a service delivery problem. With OfficeExpert, it enhanced our visibility so that we could see the data from a user computer all the way to the Microsoft Service, which helps us for faster troubleshooting and better understanding of the issue.
Jicky Li | Senior Manager IT at IIC - INTERSPORT International Corporation GmbH