Page History

The TrueDEM® Agent Status page gives you insight into the distribution of TrueDEM® (EPM) agents within your organization.

It immediately gives you provides insight into the number of recently active Agents (these are agents from which we received data in the last 21 days). As well as provide you provides insight into the agent versions that are currently installed at your user’s devices. As updates can occur staggered and depend on the user restarting their pc, it is possible that not all agents are updated at the same time with a new release. Also be aware that for MacOS agents, a different versioning applies.

Lastly, we provide you it provides a quick overview of the OS Versions (Microsoft build versions) across devices running the TrueDEM® agent and a bar chartshowing you the Agent Manager versions currently in use.  

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Potential offline Agents: This report shows all users whose device showed no recent activity in the last 10 days (possibly due to problems with the TrueDEM® agentTrueDEM® agent) AND for which there was no activity on another device. If their device was replaced, they would not show here.

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User Agent history search: Allows you to search for a specific user and see all the devices and their version update history. The resulting page shows you the devices a user has been using recently that have or had an OfficeExpert TrueDEM agent installed. Per device it shows the recent version history as well as the master config Id.  
Per version it indicates when that version was first and last seen to give you an overview of which versions were installed when. This can be relevant for debugging problems with the agent reporting data back. 

Potential out of date Agent Configurations: Allows you to see which users do not have the most recent Master configuration. Not having the right version of the configuration can result in incorrect data and should be tackled.

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