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Coming soon...

We will be updating the The User Insights page soon to show now shows an event line for Networking, device and Call quality information. It will provide a comprehensive and at-a-glance overview of a user's device activity over the last 21 days, aiming at showing you: “Everything about this user that I need to see”.

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The Device category shows the perspective from the hardware itself. For instance: "Are my local resources exceeeding certain levels (cpu utilutilization, memory utilutilization) and therefore do they impact my experience?". Device events are shown for all one can find one  update/remove/added events on software applications. 

Teams Calls

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We use scores to indicate potential areas of interest. The scoring is done for each of the categories with a score of 0-49 (red) indicating potential likely issues, 50-84 (yellow) indicating potential impacted quality that might ot or might not be noticable by users, and 85-100 (green) indicating no serious or noticable issues.

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