Image Removed

Coming soon...

We will be updateing the The User Insights page soon to show now shows an event line for Networking, device and Call quality information. It will provide a comprehensive and at-a-glance overview of a user's device activity over the last 21 days, aiming at showing you: “Everything about this user that I need to see”.

...

The Device category shows the perspective from the hardware itself. For instance: "Are my local resources exceeeding certain levels (cpu utilutilization, memory utilutilization) and therefore do they impact my experience?". Device events are shown for all one can find one  update/remove/added events on software applications. 

Teams Calls

...

To specify the period to look at, use the date controls in the right upper corner (up to 21 days) or focus in directly on the timeline itself by highlighting a specific period on the timeline. Use the Bin size and Zoom options to indicate the level of detail (15 minutes to 1 hour) preferred. 

Note! Keep in mind that setting the bin size to a smaller size and/or the covered period to more than the default 7 days can result in a somewhat longer loading time. 

Proprietary scoring:

We use scores to indicate potential areas of interest. The scoring is done for each of the categories with a score of 0-49 (red) indicating likely issues, 50-84 (yellow) indicating potential impacted quality that might or might not be noticable by users, and 85-100 (green) indicating no serious or noticable issues.