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Device Name: (Only available with a TrueDEM for Microsoft Teams license) The name of the device links to the User Details page. This page shows deep-dive details for the user relevant to the selected device and can be used for debugging & problem solving.

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  1. License restrictions (see above)
  2. Missing or non-functional agent (check https://panagenda.com/kbase/display/OE/How+to+do+Troubleshooting for troubleshooting options)
  3. No recent activity (In this case the Streaming Metrics link will be missing)
  4. No calls. (In this case the call list link can be missing)


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