Page History
This page shows you the real time metrics collected by our agent during a call for a specific user. To see this page, first open a call from the call list and then click on the link “Real Time Data” behind the user you want to inspect.
At the top you will have insight into the third party devices used, Codec and network type. Below you’ll find a donut chart showing the issues detected and how many intervals of 30 seconds thes occured during the call.
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On the right a section shows changes occuring for Network/Audio and Video as well as the list of users in the call who had an agent installed. Changes can be anything, like changes in the codec used or switches from network or Wi-Fi network. These also appear as grey time indicators in the graph.
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