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The TrueDEM® Agent Status page gives you insight into the distribution of TrueDEM TrueDEM® (EPM) agents within your organization.

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Potential offline Agents: This report shows all users whose device showed no activity in the last 10 days (possibly due to problems with the TrueDEM agentTrueDEM® agent) AND for which there was no activity on another device. If their device was replaced, they would not show here.

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Users with multiple devices: This page shows all users using more than one device with an OfficeExpert TrueDEM agent TrueDEM® agent in the last 10 days.

The reasons for having multiple devices can vary. From users truly operation more than one device to users who are transitioning devices.

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