Page History
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The other sections show you the specific metrics from SQD for the call as well as a general option to export all data in once.
Real Time Call Data – Details
This page shows you the real time metrics collected by our agent during a call for a specific user. To see this page, first open a call from the call list and then click on the link “Real Time Data” behind the user you want to inspect.
At the top you will have insight into the third party devices used, Codec and network type. Below you’ll find a timeline to show you exactly what the user utilized (Audio, Video, Screensharing) during the call and in what form.
The page is further divided into multiple sections for Applications, Audio, Video and Screensharing with specific metrics for each. For information on individual graphs & metrics, click the little ‘I’ in the top left-hand corner of the graph you’re interested in.
Per section there is also an indicator of changes. Changes can be anything, like changes in the codec used or switches from network or Wi-Fi network. These also appear as grey time indicators in the graph.
Apart from the change indicators there are also warning thresholds for when a device goes over 90% CPU utilization and when the Audio Packet Loss is greater than 3%. These appear as red line indicators when they occur.
Visibility of warnings and changes can be enabled/disabled using the toggles in the top.
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Getting details for an individual user
To see CQD information for an individual user you can review the tables on the Call Quality Debug page you are on right now as that contains the data as provided by Microsoft.
To see the data collected by the OfficeExpert TrueDEM agent data directly from the device and Teams client click on the "Real Time Data" link in the participant table
This will open the Real Time Call Data – Details for an individual user page.
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